FAQ – Neneshe’s Botanicals

Yes! We make all our candles in our home-based candle studio, Our candles are made in small batches of six at a time. We select the vessels, wax, wicks, covers, fragrance oils and other design elements that is needed to create each candle. Each step of the process is carefully handled to ensure our customers get a unique product. We conduct testing throughout the entire process from start to finish, from blending of fragrance oils, wicking of the candles, pouring in the jars, and packaging of the final product. We try our best to provide flawless products but due to the handmade nature of our products some minor variations may be observed.

We only use 100% natural soy wax. We use our proprietary blend soy wax to ensure our candles have a smooth tops and will not easily melt when exposed to high temperatures. We blend our soy wax because most natural soy waxes have the tendency to revert back to its natural state and will cause the candle to have rough tops or chalky white appearance around the sides of the jars.

We have also taken the time to research our vendors for the fragrance oils we use. They are toxin-free, carcinogen-free, mutagen-free, and phthalate-free and are from suppliers that adhere to IFRA standards, and California Proposition 65 requirements, and incorporate the elimination of harmful substances in their manufacturing processes.

In the previous question we said soy wax is a natural ingredient. Soy wax is made from soybeans which is grown in the USA and is a natural renuable source for this type of wax. Soy wax is non-toxic and allows candles to have a cleaner burn. These candles burns slower so you get a longer lasting candle with practically no black soot being produced.

On the other hand paraffin wax is made from petroleum sources and is actually a byproduct of the oil purification process, basically it is what is leftover after oil has been pruified. This is also known as petroleum wax and it is not a natural product. Parafin wax has and still is the most popular wax used for candles. Most mass produced candles are made from parafin wax and the labeling of these candles lacks transparency about their contents. Recent research have found that the black candle soot particles emitted from candles made from parafin contains compounds that can be toxic when inhaled. The candles made from parafin typically produces more black soot and causes the jar of the candles to get black on the inside. The soot also escapes into the air you breathe and can get trapped in your nostrils and travel to your lungs.

We care about your health and do not want to expose you to harmful substances. The Environmental Protection Agency (EPA) has expressed concerns about phthalates because of their toxicity and the evidence of pervasive human and environmental exposure to these chemicals. Phthalates are used in many industrial and consumer products, many of which pose potentially high exposure. Phthalates have been detected in food and also measured in humans.

Typically, all orders are processed within 2-3 business days. Orders placed after 8 AM EST will be processed on the next business day. During the Holidays it may take longer to process orders so 4-5 business days when order volume is medium and business days when there is a high order volume.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

In general, orders are shipped Monday through Friday during the Fall and Winter months, Due to the nature of our products during the summer months orders are shipped Monday through Thursday. This is to ensure that packages will not remain in hot facilities or trucks for an extended periods of time over the weekend.

Orders are not shipped or delivered on weekends or holidays.

Neneshe’s Botanicals ships to addresses within the U.S., U.S. Territories, and APO/FPO military addresses within the continental United States only.

For orders shipping to APO/Military addresses, Neneshe’s Botanicals will ship via USPS. For these orders, please call a Neneshe’s Botanicals customer service specialist at 908-671-1371 who will be able to arrange this option.

Please note UPS and USPS carriers may scan your packages before they actually arrive at your destination.

Once the package ships you will be provided a tracking number and we are not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface. If you are concerned that your package may be lost, first contact the carrier’s customer service then please call or email us at your earliest convenience. We will do our best to help you resolve the issue. Please allow 5 business days after your package ships before contacting us.

If you believe your package was missing or stolen, unfortunately we cannot replace missing or stolen packages.

Currently, we only ship internationally when the order is placed via phone. If you would like to have an order shipped to internationally, please call a Neneshe’s Botanicals customer service specialist at 908-671-1371 who will be happy to help take your order and provide shipping quotes over the telephone. Shipping times and charges will vary depending on location, time of year and package weight.

All international packages may be subject to customs, duties, or other fees calculated by that country. The customer is responsible for paying any and all local importer duties or other fees.

Customs, Duties and Taxes

Neneshe’s Botanicals is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Please contact our customer service team at 908-671-1371 for additional shipping questions.

Neneshe’s Botanicals will exchange or provide a merchandise credit for unopened, unused or damaged or defective merchandise within 14 days of purchase. Due to the nature of our products used candles cannot be returned. If you encounter a problem with one of our products, please contact us for additional help and we will work with you to resolve the issue.

If 14 days have gone by since your purchase, unfortunately we can’t offer you a merchandise credit or exchange.

To be eligible for an exchange, your item must be original packaging, unused and in the same condition that you received it.

Please report any damages or defective items within 7 days of delivery. If you are requesting an exchange or merchandise credit, please do so within 14 days of purchase. Proof of the defective item must be provided when requested.